Man with Van Haggerston Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Haggerston provides removal, collection, delivery and related services within the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Man with Van Haggerston, the service provider of removal and related services.
1.2 "Customer" means the person, firm or organisation that requests and uses the services of the Company.
1.3 "Services" means any removal, collection, delivery, loading, unloading, packing, unpacking or related activity carried out by the Company.
1.4 "Goods" means any items, boxes, furniture, equipment, personal belongings or materials that are the subject of the Services.
1.5 "Job" means a specific booking for Services as agreed between the Company and the Customer.
1.6 "Writing" includes email or any other written form that can be stored and reproduced.
2. Scope of Services
2.1 The Company provides man and van services, household and office removals, collections and deliveries, and related assistance such as loading and unloading within its operating area and across the UK where agreed.
2.2 The specific scope of each Job, including dates, times, locations, type and quantity of Goods, and any special requirements, will be agreed at the time of booking.
2.3 Any quotation or estimate is based on the information provided by the Customer. If that information is incomplete or inaccurate, the Company reserves the right to amend the quotation, adjust the price or decline to complete the Job.
3. Booking Process
3.1 A booking may be requested by the Customer by completing an online form or otherwise providing the Company with the relevant details of the Job.
3.2 A booking is not confirmed until the Company has accepted it in Writing and, where required, received any deposit or advance payment.
3.3 The Customer must provide accurate information including but not limited to:
(a) collection and delivery addresses;
(b) access details at each property, including floor level, lifts and parking restrictions;
(c) approximate volume, size and nature of the Goods;
(d) any particularly heavy, bulky, fragile or valuable items;
(e) any dismantling, reassembly or packing services required.
3.4 The Customer is responsible for obtaining any necessary permissions for parking, access, loading or unloading before the Job date. Charges or penalties arising from failure to obtain such permissions may be passed on to the Customer.
3.5 Bookings are subject to the availability of vehicles, staff and any other resources required for the Job.
4. Quotation and Pricing
4.1 Unless otherwise stated, quotations are provided free of charge and without obligation.
4.2 Quotations may be given based on an hourly rate, a fixed price, or a combination of both, depending on the nature of the Job.
4.3 Quotations are normally valid for a limited period as stated at the time of issue. The Company may revise or withdraw a quotation after this period or if circumstances change.
4.4 The price may be amended if:
(a) the Job involves additional Goods not originally declared;
(b) access conditions are materially different from those described;
(c) waiting time, delays or additional services are required;
(d) the Customer changes the date, time or details of the Job.
4.5 Unless clearly stated otherwise, prices are stated exclusive of any applicable taxes, tolls, congestion charges, parking fees or penalties, which may be added to the final invoice where applicable.
5. Payments
5.1 The Customer agrees to pay the Company for the Services at the rate and in the manner agreed at the time of booking.
5.2 The Company may require a deposit or full payment in advance to secure a booking. Any such requirement will be communicated to the Customer before confirmation of the Job.
5.3 Unless otherwise agreed, any outstanding balance is payable immediately upon completion of the Job.
5.4 Payment must be made using accepted methods as specified by the Company. The Company is not obliged to accept cheques or payment methods not expressly offered.
5.5 If payment is not made when due, the Company reserves the right to:
(a) charge reasonable interest on overdue amounts from the due date until payment is received;
(b) retain Goods until payment is made in full;
(c) suspend or cancel any further services for the Customer.
5.6 Where payment details are provided to secure a booking, the Customer authorises the Company to charge those details for any agreed fees, additional charges, parking penalties, or damage caused by the Customer or their associates to Company property.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by giving notice in Writing.
6.2 The following cancellation charges may apply, unless otherwise specified at the time of booking:
(a) More than 72 hours before the scheduled start time: no cancellation fee, any deposit may be refunded or credited at the Company’s discretion.
(b) Between 24 and 72 hours before the scheduled start time: a percentage of the total fee may be charged to cover reserved resources and lost opportunity.
(c) Less than 24 hours before the scheduled start time or on the day of the Job: up to 100 percent of the quoted fee may be charged.
6.3 The Company will make reasonable efforts to accommodate requests to change dates, times or details of a Job, but cannot guarantee availability. Changes may result in revised pricing.
6.4 The Company reserves the right to cancel or postpone a Job due to unforeseen circumstances such as vehicle breakdowns, severe weather conditions, illness, safety concerns or other events beyond its reasonable control. In such cases, the Company will offer an alternative date or a refund of any pre-paid amounts for services not provided. The Company will not be liable for any indirect loss arising from such cancellation or postponement.
7. Customer Responsibilities
7.1 The Customer must ensure that Goods are adequately packed, secured and ready for transport, unless packing services have been agreed as part of the Job.
7.2 The Customer is responsible for:
(a) supervising loading and unloading where necessary, or appointing a representative to do so;
(b) labelling boxes and containers clearly to indicate contents and destination rooms where required;
(c) disconnecting and preparing electrical appliances, unless otherwise agreed;
(d) securing valuable or sensitive items separately and informing the Company of any special handling needs.
7.3 The Customer must not request the transport of any illegal, dangerous, flammable, explosive, corrosive, perishable or otherwise prohibited items. The Company may refuse to handle any Goods it reasonably considers unsafe or unlawful.
7.4 The Customer is responsible for obtaining appropriate insurance for high-value items if additional cover is desired beyond the Company’s standard liability limits.
8. Access, Parking and Delays
8.1 The Customer must provide safe and reasonable access to the collection and delivery addresses, including clear access routes, driveways, stairways and corridors.
8.2 The Customer is responsible for ensuring adequate parking is available for the Company’s vehicle as close as possible to the property. Any parking charges, permits or penalties arising from the Job may be charged to the Customer.
8.3 If access is restricted or requires use of additional equipment, extra staff, longer carrying distances or shuttle vehicles, additional charges may apply.
8.4 The Company is not liable for delays caused by traffic, roadworks, adverse weather, accidents, security checks, incorrect addresses or other factors beyond its reasonable control.
8.5 Where the Job is delayed by the Customer, including but not limited to late arrival, incomplete packing, keys not being available or waiting for access, waiting time may be charged at the agreed hourly rate or a reasonable additional fee.
9. Liability and Limitations
9.1 The Company will exercise reasonable care and skill in handling and transporting the Goods.
9.2 The Company’s liability for loss of or damage to Goods is limited to a reasonable amount, having regard to the nature, condition and value of the Goods and the fees charged for the Job, unless a higher level of cover is expressly agreed in Writing and any additional premium is paid.
9.3 The Company will not be liable for:
(a) loss or damage arising from the Customer’s failure to pack items safely where the Company has not undertaken the packing;
(b) damage to items that are inherently fragile or vulnerable, including but not limited to glass, mirrors, artwork, electronics, plants or items with pre-existing defects, unless directly caused by the Company’s negligence;
(c) loss of or damage to jewellery, precious metals, cash, important documents or other items of exceptional value, unless these have been declared and specifically agreed in advance;
(d) indirect or consequential loss, such as loss of profit, loss of enjoyment, or costs arising from delays.
9.4 Any claim for loss or damage must be notified to the Company in Writing as soon as reasonably practicable and in any event within a reasonable time after completion of the Job. The Customer should provide evidence of the loss or damage where possible.
9.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.
10. Waste and Disposal Regulations
10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste disposal contractor and will not remove waste unless this has been explicitly agreed as part of the Job.
10.2 The Customer must not request the Company to dispose of or transport controlled or hazardous waste, including but not limited to chemicals, paint, asbestos, gas bottles, medical waste or similar materials.
10.3 Where the Company agrees to remove unwanted items, the Customer confirms that they have the legal right to dispose of those items and that they are not hazardous. The Company may refuse to take any items it believes to be unsuitable or unlawful to transport or dispose of.
10.4 Any waste or disposal services will be carried out in accordance with relevant legislation. Additional charges may apply for visits to recycling centres, transfer stations or other facilities, as well as for any fees levied by those facilities.
11. Insurance
11.1 The Company maintains appropriate insurance cover for its operations as required by law.
11.2 The Customer is responsible for arranging any additional insurance they deem necessary for their Goods over and above the Company’s standard liability and any insurance already in place.
12. Complaints
12.1 The Company aims to provide a professional and reliable service. If the Customer is dissatisfied, they should raise the matter as soon as possible so that the Company has an opportunity to resolve it.
12.2 Complaints should be made in Writing, providing details of the Job, the nature of the complaint and any supporting information. The Company will investigate and respond within a reasonable time frame.
13. Data Protection and Privacy
13.1 The Company will use the Customer’s personal information only for the purposes of managing bookings, providing Services, processing payments and, where agreed, communicating about related services.
13.2 The Company will take reasonable steps to keep personal data secure and will not sell or disclose it to third parties except where necessary to provide the Services, comply with legal obligations or with the Customer’s consent.
14. Force Majeure
14.1 The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, labour disputes, acts of terrorism, war, pandemics, government restrictions, road closures, vehicle breakdowns or failures of utility services.
14.2 In such circumstances, the Company may suspend the Services for the duration of the event or, where necessary, cancel the Job and refund any amounts paid for services not carried out.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
16.3 The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company.
16.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Job.
16.5 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior agreements, understandings or representations, whether oral or written.
