Man with Van Haggerston Privacy Policy

This Privacy Policy explains how Man with Van Haggerston collects, uses, stores, and shares personal data when providing man and van and related services. It applies to all Man with Van Haggerston customers in the Haggerston area and any individuals who contact us about our services, whether by phone, online, or in person.

We are committed to protecting your privacy and handling your personal data in a fair, lawful, and transparent manner, in line with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who this Privacy Policy applies to

This Privacy Policy applies to:

All private and business customers who book or enquire about man and van services with Man with Van Haggerston in the local area. Any individuals whose details are provided to us in connection with a booking, such as pick-up contacts, drop-off contacts, or payment contacts. Any person who communicates with us to request a quote, ask a question, or provide feedback about our services.

Personal data we may collect

We only collect personal data that we need in order to provide our services, run our business, and meet our legal obligations. The types of personal data we may collect include:

Identity and contact details, such as name, address, service location addresses, and preferred contact methods. Communication details, such as the content of your enquiries, booking details, and any feedback or complaints you submit. Service details, including collection and delivery addresses, access information, details of goods to be moved where relevant, and any special instructions you provide. Transaction information, including amounts paid, payment method used, and dates of payments. Technical and usage information that may be generated when you use our online contact or booking channels, such as dates and times of contact and basic device or browser information where this is technically logged.

We do not intentionally collect special category data such as health information, racial or ethnic origin, political opinions, or similar sensitive data. Please do not provide such information to us unless it is strictly necessary for the performance of the service and you choose to disclose it.

How we collect personal data

We may collect your personal data in the following ways:

Directly from you when you contact us to obtain a quote or make a booking, when you communicate with us by phone or online, or when you provide feedback about our services. Indirectly from another person if they make a booking on your behalf or give us your details as a contact at the pick-up or drop-off address. Automatically through basic technical logs where this is generated by your use of any online contact or booking tools, limited to what is necessary to deliver and protect our services.

Purposes and lawful bases for processing

We process personal data only when we have a lawful basis under data protection law. The purposes and corresponding lawful bases include:

To provide our man and van services. We use your identity, contact, service, and transaction information to arrange, manage, and complete your booking, and to communicate with you about your booking. The lawful basis for this is performance of a contract or taking steps at your request before entering into a contract.

To manage customer relationships. We may use your contact and communication information to respond to enquiries, handle complaints, and provide after-sales support. The lawful basis is performance of a contract and our legitimate interest in ensuring a good standard of customer service.

For administration and record keeping. We maintain records of bookings, payments, and communications to manage our business operations, to respond to any disputes, and to maintain accurate financial records. The lawful bases are compliance with legal obligations, such as tax and accounting rules, and our legitimate interests in operating a reliable and efficient business.

For safety and security. Where necessary, we may process data to protect the safety of our staff and customers, to prevent fraud, or to protect our rights. The lawful basis is our legitimate interests in ensuring safety and preventing misuse of our services.

To send service related messages. We may contact you with important information about your booking, including confirmations, changes, and reminders. The lawful basis is performance of a contract and our legitimate interests in ensuring the smooth provision of services.

Sharing of personal data and processors

We do not sell your personal data. We may share personal data with trusted third parties only where necessary for the purposes described in this Privacy Policy, including:

Service partners and subcontractors, such as drivers or additional removal teams, who help us deliver the man and van service. These parties will only receive the information they need to carry out their work, such as your name, address, and contact details related to the booking.

Professional advisers, such as accountants or legal advisers, who may have access to limited information where this is necessary to provide their services to us.

Service providers acting as data processors, such as providers of booking or scheduling tools, payment processing services, or secure data storage. Where we use processors, they are required to act only on our instructions and to keep your data secure.

Public authorities or law enforcement, but only when required to do so by law, or when necessary to protect our legal rights or the rights of others.

Data retention

We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.

In general:

Booking and service records are usually kept for a period that allows us to manage customer relationships and handle any queries or disputes, and to comply with tax and accounting obligations. Payment and transaction records are retained for the period required by law for financial and tax records. Basic contact and communication records may be kept for a reasonable period in line with our legitimate interest in managing our business and evidencing our dealings with customers.

When we no longer need personal data, we will securely delete or anonymise it.

International transfers

Our primary operations are based in the local area, and we aim to keep personal data within the United Kingdom where possible. If we use a third-party service provider that stores or processes data in another country, we will only do so when appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or equivalent protections required by data protection law.

How we protect personal data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include access controls, secure storage, and limiting access to personal data to those who need it for their role.

Your data protection rights

If you are a customer of Man with Van Haggerston in the area, you have rights under data protection law in relation to your personal data. Subject to certain conditions and exemptions, these rights include:

The right of access. You can request confirmation of whether we hold personal data about you and ask for a copy of that data.

The right to rectification. You can ask us to correct inaccurate or incomplete personal data we hold about you.

The right to erasure. In some circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent where consent was the lawful basis.

The right to restrict processing. You may ask us to limit how we use your data in certain situations, such as while we are considering a request to rectify or erase it.

The right to object. You may object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds which override your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defence of legal claims.

The right to data portability. In certain cases, where processing is based on consent or on a contract and carried out by automated means, you may ask to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that we have not handled your personal data in accordance with data protection law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any updates will apply from the date they are published. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.