Terms and Conditions for Man With Van Haggerston
These Terms and Conditions set out the basis on which Man With Van Haggerston provides moving, transportation, and related van services to customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, you agree to be bound by these terms. Please read them carefully before placing an order. These terms are intended to be fair, clear, and practical, while protecting both the customer and the service provider.
In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer making the booking or receiving the service. Our services may include loading, unloading, local transport, long-distance transport, item movement, furniture relocation, and other van-related support as agreed in advance. All services are provided subject to availability and to the accuracy of the information supplied at the time of booking.
By using the van service in Haggerston or any associated transport support, you confirm that you are legally able to enter into a contract and that the details you provide are complete and correct. If you are booking on behalf of another person, company, landlord, tenant, or organisation, you confirm that you have the authority to do so. We may refuse a booking, suspend work, or terminate services if the booking information is incomplete, misleading, unsafe, unlawful, or impossible to carry out.
Booking process begins when you request a quotation or service and provide the required details. This usually includes the collection and delivery addresses, moving date, type and quantity of items, floor access, parking restrictions, lifting requirements, and any special handling needs. A quote is normally based on the information supplied by you and may be adjusted if the actual work differs from the original description. Acceptance of a quote does not guarantee the job will proceed until we confirm the booking.
We may ask for additional information before confirming the booking, including photographs, item dimensions, access notes, and any relevant time restrictions. It is your responsibility to ensure that all details are accurate and updated as soon as changes occur. If incorrect or incomplete information leads to extra time, equipment, labour, or vehicle size requirements, additional charges may apply. We reserve the right to decline a job if it appears unsafe, unlawful, or outside our normal service scope.
When a booking is confirmed, the agreed time slot, service type, and estimated charges will form part of the contract. However, estimates are based on the circumstances known at the time. The Man With Van Haggerston service is designed to be flexible, but it depends on practical conditions such as traffic, access, loading conditions, waiting time, and item handling complexity. We will make reasonable efforts to arrive within the planned time, though delays can occur due to factors outside our control.
If you need to change your booking, you should notify us as soon as possible. Changes may include the moving date, property access, the number of items, or the destination address. We will assess whether the revised booking can be accommodated and whether the price needs to be updated. Where a change significantly alters the nature of the job, we may treat it as a new booking. Repeated last-minute changes may affect availability and may incur an administration or waiting charge.
Payments must be made in accordance with the agreed price and payment terms. Unless otherwise stated, payment is due on completion of the service or at the time stated in the quote, booking confirmation, or invoice. We may require a deposit, advance payment, or card reservation to secure a booking, especially for larger moves, weekend work, or peak periods. Any deposit paid may be non-refundable to the extent permitted by law if you cancel outside the agreed cancellation period or fail to provide the service conditions required.
Accepted payment methods may include bank transfer, debit card, credit card, or other methods notified to you in advance. Any bank charges, failed payment fees, chargeback costs, or collection costs arising from a wrongful dispute may be recovered from you where lawful. All prices are stated in pounds sterling unless agreed otherwise. Prices may be quoted as fixed, hourly, or minimum-charge rates. Where the work is charged by time, the clock may start when the vehicle and operative(s) arrive at the agreed location and may include reasonable waiting time.
Cancellations and postponements must be communicated as early as possible. If you cancel after booking confirmation, cancellation fees may apply depending on the notice given, the nature of the service, and any costs already incurred. For example, reasonable charges may apply for reserved time, administrative work, vehicle allocation, and other preparations. If we have already started travelling to the collection point, or if the job has begun, you may still be charged for the full or partial amount of the work carried out up to that point.
We may cancel or reschedule a booking if circumstances beyond our control make performance impossible or unsafe. This may include severe weather, vehicle breakdown, road closures, accidents, legal restrictions, staff illness, unsafe access, or suspected fraudulent activity. In such cases, we will aim to notify you as early as reasonably possible and offer an alternative time where feasible. We will not be liable for losses arising from a cancellation or delay caused by events outside our reasonable control, except where liability cannot lawfully be excluded.
If you are unavailable at the agreed time, if access is blocked, or if the collection or delivery point is not ready, this may be treated as a failed or aborted booking. The Man With Van Haggerston team may leave the site after a reasonable waiting period and charge for the time spent, travel, and any additional costs. We recommend that someone authorised remains present during loading and unloading to confirm instructions, keys, access details, and item checks where applicable.
Liability is limited to the extent permitted by law. We will exercise reasonable care and skill in providing the service, handling goods, and operating the vehicle. However, you acknowledge that moving and transport work carries inherent risks, including minor scuffs, scratches, dents, or breakage, particularly for fragile, old, poorly packed, or unstable items. We are not responsible for damage caused by pre-existing defects, inadequate packaging, hidden weaknesses, or items that are unsuitable for transport.
You are responsible for ensuring that all items are properly packed, protected, and ready for movement unless we have expressly agreed in writing to provide packing services or protective materials. We are not responsible for damage to items that you have asked us to move contrary to our advice, or for damage arising from inaccurate instructions, unsafe lifting directions, or unsuitable access arrangements. Where goods are especially valuable, fragile, rare, or sentimental, you should arrange suitable insurance cover before the move.
To the fullest extent allowed by law, we do not accept liability for indirect, special, or consequential losses, including loss of profit, loss of opportunity, business interruption, or loss arising from delay. Nothing in these Terms and Conditions excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited under UK law. If a valid claim arises, our liability will normally be limited to the reasonable repair cost, replacement cost, or the amount paid for the specific service giving rise to the claim, whichever is lower and lawful.
Waste regulations apply where the service includes removal, disposal, or transport of unwanted items, rubbish, or household and commercial waste. You must tell us in advance if any items are intended for disposal rather than relocation. We will only remove waste where this has been agreed and where the waste can be handled lawfully. You must not place prohibited materials, hazardous substances, asbestos, chemicals, clinical waste, gas cylinders, oils, paints, batteries, or any illegal items into our vehicle unless we have expressly accepted them in writing and can lawfully transport them.
You remain responsible for declaring the nature of all waste items. If undisclosed waste is presented, we may refuse to load it, charge additional fees, or terminate the job. In some cases, we may need to separate, document, or return items if we believe they may breach environmental or transport rules. By instructing us to remove waste, you confirm that you have the legal right to dispose of it and that it does not belong to another person without permission. You also agree to cooperate with any lawful requests needed for compliance, including item descriptions, segregation, and destination arrangements.
Where waste transfer rules apply, we may issue or retain records to show that waste has been handled appropriately. You acknowledge that lawful disposal may require us to use authorised facilities or third-party operators. We are not responsible for waste presented in breach of regulations, for fines or penalties caused by inaccurate declarations, or for consequences arising from your failure to comply with applicable waste law. The customer must not ask us to deposit waste unlawfully, bypass required procedures, or dispose of items in a manner that could expose either party to enforcement action.
Customer obligations include ensuring that all access routes, keys, parking permissions, permits, lifts, and building rules are available on the scheduled day. You must inform us of any stairs, narrow hallways, fragile flooring, lift restrictions, timed access windows, or security requirements that may affect the service. If specialist equipment is needed, such as trolleys, blankets, straps, protective covers, or additional manpower, you must tell us in advance so the service can be planned correctly. Failure to disclose relevant information may lead to delays or extra charges.
You must ensure that items are lawful to transport and that they do not contain concealed hazards, valuables left inside, money, documents, medicines, or personal data unless you have taken appropriate precautions. We may refuse to move items that are dangerous, unstable, leaking, overloaded, or improperly sealed. The Man With Van Haggerston service is provided on the basis that you or your representative will supervise the move, check the inventory where relevant, and confirm delivery completion unless otherwise agreed.
We may make reasonable substitutions to the service where necessary, such as using a different size vehicle or adjusting the route, provided this does not materially reduce the service agreed. Where a change benefits safety, legality, or efficiency, we may implement it without prior approval if immediate consultation is not practical. Any additional costs caused by your instructions, delays, inaccurate descriptions, or site conditions may be added to the final invoice. Our records of time, mileage, and work completed may be used to calculate the final charge where applicable.
Complaints and claims should be raised promptly so that we can investigate the matter while the facts remain fresh. If you believe that an item has been damaged or lost, you must notify us as soon as reasonably possible and provide supporting information, including photographs, purchase evidence, and a description of the issue. We may need an opportunity to inspect the item or the relevant packaging. Any claim may be rejected if it is made unreasonably late, lacks evidence, or concerns an item excluded from liability under these terms.
Nothing in these Terms and Conditions affects your statutory rights as a consumer under UK law. If any clause is found to be invalid, unlawful, or unenforceable, the remaining clauses will continue in effect. A failure by us to enforce any right or provision on one occasion does not waive that right or prevent us from enforcing it later. These terms may be updated from time to time, and the version in force at the time of your booking will apply unless a change is required by law.
Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. Any dispute or claim arising from or in connection with the service, the booking, the quotation, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable law. By proceeding with a booking for Man With Van Haggerston, you acknowledge that you have read, understood, and agreed to these terms in full.